Privacy Policy

Effective Date: October 16, 2025

At Rehabi Health, your privacy is important to us. This policy outlines how we collect, use, and protect your personal information when you visit our website or interact with our services.

1. What Information We Collect

We may collect the following types of personal data:

• Contact Information: name, email address, phone number, postal address, etc.

• Health & Medical Information: any medical history, diagnoses, therapy records, assessments, reports, or notes you share with us when using our services (in-person or telehealth).

• Usage / Technical Data: IP address, device type, browser type, pages visited, time stamps, user interactions, cookies, log data.

• Communications Data: any messages, calls, emails, chat logs you send to us.

• Billing / Payment Data: payment method, transaction data, billing address.

• Other Data You Provide: any additional information you voluntarily provide (for example, feedback, surveys, forms).

2. How We Use Your Information

We use your personal data for the following purposes:

• To provide, maintain, and improve our Services and website

• To schedule, deliver, or manage therapy or rehabilitation sessions (in-person or remote)

• To communicate with you (e.g. reminders, confirmations, updates)

• To process payments and billing

• To comply with legal or regulatory obligations

• For internal analysis, research, and improvement of our services

• To detect, prevent, or address fraud or security issues

• To send you promotional offers or marketing (only if you consent; you can opt out)

• For any other purpose with your consent or as required by law

3. Legal Basis for Processing (Applicable under Indian / global data protection rules)

We may rely on the following lawful bases for processing your data (as applicable):

• Performance of contract (to deliver services you requested)

• Consent (when you agree to data collection or marketing)

• Compliance with legal obligations

• Legitimate interests (for example, to maintain and improve our services, secure our systems, protect against fraud)

• Vital interests (in emergencies)

• Public interest (where applicable)

4. Sharing & Disclosure of Your Information

We will not sell your personal data. We may share your information under limited circumstances, such as:

• With our employees, contractors, or affiliates who need access to perform services

• With third‐party service providers (e.g. payment processors, telehealth platforms, communication providers) subject to confidentiality requirements

• If required by law, court order, or regulation

• In connection with a merger, acquisition, asset sale, or reorganization (in which case we will aim to notify you)

• With your consent or direction

We will ensure any third party with whom we share your data is bound by appropriate confidentiality and security obligations.

5. Data Retention

We will retain your personal data for as long as necessary:

• To fulfil the purposes for which it was collected

• To comply with legal, accounting, or reporting requirements

• As required by law (e.g. medical records retention policies)

When data is no longer needed, we will securely delete or anonymize it.

6. Cookies & Tracking Technologies

 

• We use cookies, web beacons, and similar tracking technologies to collect usage information, personalize your experience, and analyze site traffic.

• You may manage or disable cookies through your browser settings, but this may affect functionality of the Site.

• We may also use third-party analytics (e.g. Google Analytics) or advertising services; such parties may collect usage data per their own policies.

7. Security

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no transmission over the Internet or electronic storage is 100% secure — so we cannot guarantee absolute security.

8. Your Rights & Choices

Depending on applicable law, you may have certain rights regarding your personal data, including:

• Right to access or obtain a copy of your data

• Right to rectify / correct inaccuracies

• Right to erase / delete (right to be forgotten)

• Right to restrict or object to processing

• Right to data portability

• Right to withdraw consent (where used)

• Right to lodge a complaint with a data protection authority

If you wish to exercise any of these rights, contact us (see below). We may require identity verification before acting on requests.

9. Children

Our Services are not intended for use by children under age 18. We do not knowingly collect personal data from children. If a parent or guardian becomes aware that a child under 18 has provided us data, they should contact us to have it deleted.

10. International Data Transfers

If you are using our Services from outside India, your data may be transferred to and stored on servers located in India or other jurisdictions. We will take steps to ensure your data is treated securely in accordance with this policy and applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the new version on the Site and update the “Last updated” date. If changes are material, we may notify you (e.g. via email). Your continued use after changes signifies consent.

12. Contact Us

If you have questions, complaints, or wish to exercise your data rights, you can contact us at:

📧 tellus@rehabihealth.com
📞+91 79949 14858